Last Updated: November 18, 2024

Your privacy is important to us. At Signify Technologies, Corp. (“Signify”, “we”, “us”, or “our”), we have a few fundamental principles:

We don’t and won’t ask you for personally identifying information unless we need it and you have the opportunity to review your options. To make this Privacy Policy easier to read, Signify, and our associated products and services are collectively referenced as “Services” throughout this policy.

We don’t share your personally identifying information with anyone, except as needed, to provide service or support, to comply with the law, or to protect our rights.

This service does not require you to enter any information to view the website or the Services. You have the option to fill in the information to make a request to receive more information or a demo. This information is only used to connect with you about working with Signify. We do not share this information with anyone or use it for any other purposes. The limited information collected is governed by this policy.

If you are a customer of Signify, this Privacy Policy also governs the limited personal information that your organization (and authorized parties) share in order to set up an account and access our tools, products, dashboard, and other services we may provide in accordance with an executed Services Agreement and Order.

Please note that this Privacy Policy does not apply to the privacy practices of third parties whose links may appear on or through the Services. We are not responsible for the content or privacy practices of third parties or other users. We recommend that you exercise caution before you voluntarily disclose personally identifiable information to other users, on publicly accessible or displayable parts of the Service, or through third-party links on third-party websites or platforms.

I. What is Personal Information, and What types of Personal Information do we collect?

For purposes of this policy, “Personal Information” is information about an individual that can be used to reasonably identify that individual.

We only collect limited Personal Information to respond to your queries, deliver our Services, provide support, or as otherwise described in this policy. We limit our collection of data to the name of the organization, first name, last name, preferred phone number, and email address in addition to the technical data listed below.

II. INFORMATION COLLECTION AND USE

Business Operations.

In general, we collect, use, and disclose information for purposes connected with our business operations. This includes providing our Services, enabling proper operation and functionality, improving our products and Services, verifying identity, addressing support concerns, marketing purposes, and other business purposes. You are not required to provide any personal information; however, you will not receive the full value of our Services without this information.

Email Addresses

We do not and will not send spam, sell, or rent your email address or any social media login account information to third parties. We do utilize third-party marketing tools to support our marketing activities as described below. We do not disclose, sell, share, trade, or give away a user’s personal information to third parties. We may email users directly to connect, update, or other reasons related to your interest in our Services.

Marketing

We may contact you with marketing and promotional information (in accordance with your marketing preferences) about Services or products that we offer and to send you information regarding us. See below “Objections and Restrictions” for information about how you can opt-out of receiving marketing communications from us at any time.

Logging Statistics

Like most website operators, our servers automatically collect certain types of non-personally identifying technical information, such as the browser type, language preference, referring site, and the date and time of each visitor request. This includes information such as:

What website you came from to get here;

What portions of our website you access;

How long you stay for; and

What kind of device you’re using

We use this information to better understand how our visitors use our website and to maintain Services.

Location Information & IP Addresses

We collect very limited personal data. If you fill out a form with your name and email address, we link the IP address and device information to you. Additionally, we collect IP addresses and convert them to locations for (1) security monitoring, (2) supporting some features, such as IP whitelisting, country-level location whitelisting, and (3) delivering location-based help and website details.

Locale Preferences and Device Information

When you use our Services or products, we may automatically collect certain information from your device, its software, and your activity using our Services. This may include information you search for on our website, locale preferences, identification numbers associated with your devices, your mobile carrier, date and time stamps associated with transactions, metadata, your Internet Service Provider, files viewed on our site, operating system, and clickstream data.

Data Aggregation

In addition to the other uses described in this policy, you agree that we may extract and use information from the information you disclose for the purposes of aggregating data in a non-identifiable method. This aggregated data may be used internally to improve Services or without limitation, to develop, analyze, combine, or publish the aggregated data for commercial purposes.

Cookies

Your use of certain Services may result in the assignment and storage of session cookies by Signify and analytics tools to recognize your access privileges and generally track user preferences. A cookie is a text file that is placed on the hard disk of your computer or mobile device by a server. Session cookies expire when you end your session and close your browser interface. Cookies cannot be used to run programs or deliver viruses to your computer or mobile device. Cookies are uniquely assigned to you and can only be read by a server in the domain that issued the cookie to you. Visitors who do not wish to have cookies placed on their computers or mobile devices should deny Cookies by configuring their respective browsers to do so. If Cookies are denied, certain features of our Services may not function properly.

Social Media Widgets

Our website might include social media features, such as a Facebook like button and widgets, and the “Share This” button for sites like X and LinkedIn. These features may collect your IP address and the page you are visiting on our site, and they may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing them.

How We Share Your Information

Signify takes necessary measures to protect against the unauthorized access, use, alteration, or destruction of potentially personally identifying information.

Signify discloses potential personally identifying information only on an as-needed (or required) basis as follows:

To our personnel that: (i) need to know that information in order to process it on our behalf or to provide the Services; and (ii) that have expressly agreed not to disclose it to others. Note* Some of those employees, and contractors may be located outside of your home country; by using the Services you consent to the transfer of such information to them.

As required by law such to comply with a subpoena or similar legal process. To the extent we are legally permitted to do so, we will take commercially reasonable steps to notify you if we are required to provide your personal information to third parties as part of a legal process.

When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a written government request.

In the event of a merger, acquisition, or any form of sale of some or all of Signify’s assets, we will ensure that the acquiring organization agrees to protect personal information in accordance with the commitments we have made in this Privacy Policy, and that the acquiring organization will provide notice before personal information, customer information, or business information becomes subject to a different privacy notice.

To any other third party with your prior consent to do so. We do not sell your personal information to third parties.

III. ACCESSING AND UPDATING YOUR PERSONAL INFORMATION; SECURITY.

Communications

If you have provided an email with us for access and use of our Services, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Signify and our Services. We primarily use our various product blogs and support documentation to communicate this type of information, so we expect to keep this type of email to a minimum.

Third-Party Services

We use various third-party services to create the best user experience and improve existing Services. Third-party services use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. We use various third-party services to collect and analyze information about your use of our site. Among others, we use Google Analytics for website use and traffic analysis. We also use various services to ensure user success and improve relationship management.

Security, Data Storage & Retention

To prevent unauthorized access, safeguard data accuracy, and maintain the appropriate use of information, we have put in place appropriate physical, technical, and administrative procedures to protect the personal information data you submit. We make every effort to ensure the integrity and security of our network and systems. However, since the Internet is not 100% secure and as new technology evolves and emerges, we cannot guarantee that our security measures will prevent third-party interference from illegally obtaining or tampering with your personal information.

We encourage you to help us by also taking precautions to protect your personal data when you use our Services. Change your account password often, using a combination of letters, numbers, and characters, and make sure you use a secure connection. We also recommend enabling two-factor authentication for signing into your account.

Signify will retain your personal information for as long as needed for the purposes described above and/or as required by law. A user may request access to certain data about themselves by emailing privacy@getsignify.com.

IV. YOUR RIGHTS UNDER THE CCPA AND GDPR COMPLIANCE (EXTENDED TO ALL USERS)

The California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR) and some other state laws provide you with fundamental rights. Due to our commitment to privacy, we have extended those data subject rights to persons in all jurisdictions.

Right to be Forgotten (Right to Erasure)

Under both GDPR and CCPA, you have the right to request the deletion of your personal data when it is no longer necessary for the purposes it was collected, when you withdraw consent, or where other legal grounds permit. This right is subject to certain limitations based on legal obligations and retention schedules in accordance with applicable laws.

Right to Know (Right to Information)

Both GDPR and CCPA grant you the right to request information about the personal data we process, including the purposes for which we process it, the categories of data collected, and the third parties with whom your data is shared. This includes the right to understand any international transfers of your data and the safeguards in place for such transfers.

Right to Access

As provided under GDPR and CCPA, you have the right to access the personal data we hold about you. This right includes the ability to request a copy of your data, along with supplementary information to help you understand how and why we use it. Where feasible, we will provide this data in a commonly used electronic format.

Right to Rectification

Under GDPR, you have the right to correct or update any inaccurate or incomplete personal data we hold. While CCPA does not explicitly require data correction, we offer this right in alignment with GDPR’s data accuracy requirements.

Right to Withdraw Consent

If the processing of your personal data is based on consent, GDPR grants you the right to withdraw that consent at any time. While this right is specific to GDPR, we extend it to all users for transparency and consistency in our data practices.

Right to Object to Processing

You have the right under GDPR to object to the processing of your data in certain cases, and we extend similar rights to all users. These cases include:

Direct Marketing: Objecting to your personal data being used for marketing purposes.

Profiling for Direct Marketing: Objecting to profiling for targeted advertising.

Public Interest or Official Authority: Objecting to processing for tasks carried out in the public interest or the exercise of official authority.

Legitimate Interests: Objecting to processing based on our legitimate interests if you believe it affects your rights or freedoms.

Right to Data Portability

Under GDPR, you have the right to request your personal data in a structured, commonly used, and machine-readable format, or to have it transferred directly to another service provider where technically feasible. CCPA allows you to request information on the data collected about you, making this right consistent with both frameworks.

Right to Restrict Processing

GDPR provides you with the right to restrict or limit the processing of your personal data under certain circumstances, such as when you contest the data’s accuracy, or if processing is unlawful. Although CCPA doesn’t explicitly mandate this right, we offer it as part of our commitment to privacy for all users.

Right to Limit Use and Disclosure of Sensitive Personal Information

CCPA gives consumers the right to limit the use and disclosure of sensitive personal information. In accordance with both CCPA and GDPR, you have the right to direct us to restrict our use of sensitive personal information to those purposes necessary for providing our services.

If you would like to exercise any of the above rights, please contact our support team at support@getsignify.com We encourage all users to reach out directly with any privacy concerns, and we will work to address them promptly.

V. ADDITIONAL TERMS; CHANGES AND CONTACT.

Privacy Of Minors

We do not promote or offer the Services for use by anyone under the age of 18 (“minors”). Signify does not knowingly solicit or collect personal information from minors, and we will not knowingly link to any third-party website or platform or host any customer sites that solicit or collect personal information from minors. If you believe that a minor has disclosed personal information to us or that we have linked to such a third-party or user website or platform, please contact us at privacy@getsignify.com

Additional Information for International Users

If you are visiting this website and/or accessing the Services from outside the United States, please be aware that you are sending information (including Personal Information) to the United States where Signify servers are located. This information may be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it's stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your personal information will at all times be governed by this Privacy Policy.

Business Transfers

If the ownership of Signify substantially changes, such that all of its assets were acquired, or merged into another entity, or in the unlikely event that Signify enters bankruptcy, you understand that any stored personally identifying and non-personally identifying information and data will likely be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer or merging entity of Signify may continue to use your personal information as set forth in this Privacy Policy.

Privacy Policy Changes

We may update this Privacy Policy from time to time to reflect changes to our information practices. If we make any change in how we use your personal data, we will notify you by email (specified upon registration), or we will notify you by means of a notice on this page prior to the change becoming effective and with updating the last date upon which the Privacy Policy was updated. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Signify.

If you have any questions or suggestions regarding this Privacy Policy, please contact Signify via email at support@getsignify.com.

Contact appropriate authority

Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you have the right to contact a regulatory body or data protection authority in relation to your complaint.

Data Protection Agreement and Officer

We have implemented appropriate Data Processing Agreements (DPAs) in accordance with Article 28 of the General Data Protection Regulation (GDPR). For matters concerning data protection or to exercise your data protection rights, you can contact our Data Protection Officer at:

Signify Technologies, Corp.

Attn: Data Protection Officer. Martín Ramírez

Email: dpo (at) getsignify.com